Holding People Accountable the Best Way
Possible
There are three
basic guidelines to follow if you are going to hold your team’s associates
accountable to anything.
#1 Clearly define the desired results:
You can’t score a goal if you
can’t see the goal line. People easily
confuse work with results. Clearly define desired outcomes by specifically
stating goals
#2 Determine a Mutually Agreeable Time for
Progress Reports:
When we follow up on people we
lift some responsibility form their shoulders.
As a leader you need to encourage people to suggest timing of progress
reports. These reports can be used to
influence their progress towards results.
When they succeed everyone wins.
#3 Deliver Praise or Coaching:
This step is the perfect
opportunity to praise people for progress made and results achieved. It is also the moment for coaching when
results are falling below expectations.
-The OZ Principle