To achieve our bold mission to Be The Benchmark, you have heard a lot about the need for us to transform ourselves through "Innovation".
So, what does that mean? Well, I can tell you this much for sure. We have been moving quickly, so our vision for transformation requires that we all ensure the basics are in place and that everyone is completely aligned with the expectation that we are continuously moving forward. Our battle cry is that we “Get the institution out of our institutions!”
Over the past couple of years we have been working under the assumption that if we do what we’ve always done, we’ll get what we’ve always got. I think that this much is clear and that we have been doing things differently. We are simply not going to let our systems strangle our service.
We value the need to fully engage our associates in the process of identifying solutions. Leveraging the value found in appreciating the diverse views of our employees and managing inclusive practices is a powerful approach. Implementing "Ideas Are Free" will revolutionize your teams. This approach is a key element in our ability to find new and better ways of doing things. Knowing how to solicit this insight from your associates will greatly separate the very best managers from all the rest.
As we continue to think more strategically, we will need to act with a high sense of urgency. We will further embrace the development of our culture of accountability and focus on elevating our hospitality mindset. We will be successful and our solutions will come by us all Soaring Higher Together in order to transform our operations by being innovative.