The regional initiative from Ideas Are Free, which focuses on creating a high level of engagement with our staff, continues to be very successful at Villa St Benedict. The hourly team members have really enjoyed seeing their ideas and suggestions utlized. According to FSD Lisa Reid, the team has been very responsive when soliciting their help in solving day-to-day challenges, as well as offering up ideas on how we can provide a high level of hospitality to the residents. The staff also realizes that our utilization of their ideas have helped them to efficiently execute their roles.
Lisa stated, "This initiative has been extremely enriching for our whole team. Between the way our staff deploys their own suggestions and our management team's quick response to their ideas, our entire department has become much more engaged with each other as well. This has been great and we will continue to empower the staff to make the positive changes to improve resident satisfaction".
Lastly, they have also a created a Bright Ideas Board where each person's ideas are highlighted and recognized with a certificate from our recognition program. The staff loves to see their names in print in a positive light.
