One of the best ways to focus our hourly associates on how to improve service, sales and costs is to align their thinking to the "manager or owner mindset". Of course, our crew can't realistically be expected to amass all the insight that managers and owners would have--they know a lot. However, there are mindset basics that everyone on the team should share. Here's a list of several essentials that have been customized from Sullivision (see our link in the "Cool Stuff" section of this blog for Jim Sullivan's, Sullivision website).
Financials 101. Every crew member & manager should know the average profit on the dollar in your company and also what your biggest costs and highest profit margin items are.
The importance of selling. Our revenue won't grow until somebody buys something more than what they bought yesterday.
Keep Moving Forward. You can do anything but you can't do everything. The best advice is to at least do something more than you did before.
Get the Product Right. "Quality goes in before the Morrison name goes on."
Habitual Consistency. Never get bored with the basics.
Don't compromise standards. What you permit you promote. When you walk past a problem, you've just created a new standard.
Walk in "Stupid" every day. Business is both a free circus and a free university if we just pay attention.
Getting things accomplished should not be a grind. If it's a struggle every day in your accounts, there's a leadership problem.
A bird in the hand is worth two in the bush. Create advocates among your current residents and they will be glad to help you create advocates among your new ones.
