Kisha Marshall one of the breakfast cook
at Wexner Haritage Village
often uses notes of encouragement during her shift.
When Kisha notices that residents do not choose enough food for their meal, she visits their room to see what she can make for them off-menu. She shows genuine concern for not only their meal satisfaction but their nutrition risk as well.
Kisha also responded to a resident's concern regarding
food at meal time. Kisha took the matter upon herself and
went to the residents room. After addressing
the concern Kisha informed the teamthat the
issue had been resolved. The manor that Kisha used
is how all concerns should be handled with, the common approach in
good customer service (meet face to face). Kisha has taken
good customer service to the next level. Providing
great hospitality by sending a hand written note to this resident and others
just lets them know that someone cares about them.