When a breakdown in production during the Holiday Meal created a crisis, in the aftermath Chef Caitlin Hastings and Director Christina Bodanza looked to Oz Training, and landed in the Land of Diversity. Using a ball of yarn, they tossed it back and forth between team members, deflecting the blame yet never letting anyone “tagged” let go of the string. The conclusion was voiced by Chef: “We are all responsible. We are strung together, like a web, and we can only improve by working together.” We then did a Brainstorming Web for solutions, and made it our Production Team’s New Years Resolution.
Out of crisis and breakdown, come opportunities for improvement and development. Thanks to Leadership training and development. Happy Holidays.
Christina Bodanza CDM CDP | Director of Dining Services ♦ Christian Rest Home