Resolving Customer Complaints: The Basics
Dealing directly with customers can be a difficult but critical job. As discussed in the link below, an article titled
Dealing with Client Emotions, it's not always easy to get to the
root of a client's issues. You must listen and understand the client
before tackling the issue. However once you have identified the issue,
there are a few steps that you can take to ensure
the process leads to favorable results. Your response to customer
complaints can build trust and even create customer/client loyalty.