Own Your Business Tips: Revenue Enhancement from Scott Kern


Revenue Enhancement Clinical Consulting
Far too often we only focus on increasing revenues through opportunities in our existing Independent Living areas by looking at caterings, retail, menu pricing, etc. In turn many of our RD’s stay within the Skilled Nursing boundaries and don’t venture into Independent Living. We have an untapped resource in our Registered Dietitian/Nutritional Care Mangers to increase revenue for our clients and possibly for Morrison.
This suggestion is specifically directed towards those communities that have IL as well as NCM’s onsite. Although the residents may be independent, they may still need or want guidance with Diabetes, low salt needs, weight loss plans, etc.  Some residents may already be looking outside the walls of the community for nutritional advice. We have the ability to set up consultations with the IL residents (and families) and charge the time at an hourly rate using our own team.
Of course it will all need client approval, but we do have a valuable resource in our RD/NCM’s to consult at a charge the residents if they choose to use our services.
A good start could be creating a flyer for the community stating the services we plan to provide (private consultation, group sessions, and specific sessions on a particular topic).
Make sure you specify times that are available on the flyer (we don’t want to overwhelm our NCM’s!).
Fireside chats would also be an excellent time for the IL residents to meet and discuss these services as well.
Happy Consulting!