The Nine Principles™ of service and organizational excellence were developed by the Studer group to provide organizations and individuals with a step-by-step process to attain desired results.
Principle #1: Commit to Excellence
It all starts with a firm and measurable commitment to excellence.
Principle #2: Measure the Important Things
This helps an organization define specific targets and measurable tools, and align the necessary resources to hit those targets.
Principle #3: Build a Culture Around Service
All successful change requires well thought-out processes and procedures that must become the norm and be hardwired into the organization.
Principle #4: Create and Develop Leaders
This principle teaches how to identify current and future leaders and then how to develop, train, and equip those leaders in a cost-effective manner.
Principle #5: Focus on Employee Satisfaction
Principle #5: Focus on Employee Satisfaction
Every employee is critical to the success of an organization. Build a better workforce!
Principle #6: Build Individual Accountability
This principle teaches how to create a self-motivated workforce. It’s amazing what your staff will do when they feel the power of their behaviors and actions aligned with those of everyone else in the organization.
Principle #7: Align Behaviors with Goals and Values
Leaders need to create and implement objective, measurable evaluation systems that are tied to the organizations goals.
Principle #8: Communicate at all Levels
An increased level of communication speeds up the decision process, creates proactive behavior, and improves working relationships.
Principle #9: Recognize and Reward Success
Everyone makes a difference! Start creating legends in your organization. A legend is an example of those who live the organizational values. Create win-win-wins for your staff. Never let great work go unnoticed!
Principle #6: Build Individual Accountability
This principle teaches how to create a self-motivated workforce. It’s amazing what your staff will do when they feel the power of their behaviors and actions aligned with those of everyone else in the organization.
Principle #7: Align Behaviors with Goals and Values
Leaders need to create and implement objective, measurable evaluation systems that are tied to the organizations goals.
Principle #8: Communicate at all Levels
An increased level of communication speeds up the decision process, creates proactive behavior, and improves working relationships.
Principle #9: Recognize and Reward Success
Everyone makes a difference! Start creating legends in your organization. A legend is an example of those who live the organizational values. Create win-win-wins for your staff. Never let great work go unnoticed!
Debbie Hanchett| Regional Director of Operations