What is the Hospitality Principle?



The principle of hospitality is that it is sincere, genuine and authentic.  Residents and guests can tell when someone is not sincere.  It is important that we receive and treat our dining residents and guests in a warm, friendly and generous way.  Keep in mind that the tangibles to this are to be empathetic, respectful, visible and engaging at all times.  Focus on connecting with individuals on a personal level and demonstrate your sincerity through your facial expressions, the types of questions you ask and the words you use to respond to questions. 

Tyson Simmons| Regional Director of Operations | Morrison Community Living