The principle of
hospitality is that it is sincere, genuine and authentic. Residents and
guests can tell when someone is not sincere. It is important that we
receive and treat our dining residents and guests in a warm, friendly and
generous way. Keep in mind that the tangibles to this are to be
empathetic, respectful, visible and engaging at all times. Focus on
connecting with individuals on a personal level and demonstrate your sincerity
through your facial expressions, the types of questions you ask and the words
you use to respond to questions.
Tyson Simmons| Regional Director of Operations |
Morrison Community Living