If your residents have to wait too long for
their drinks, starters or meal, it really won’t matter to them that your
chef prepares the best dishes. Your resident is already irritated
and hungry.
You can call this the negative turning point.
Remember that it can be hard to win back a disappointed guest or resident.
Avoid disappointing them at all costs. Make sure you have enough staff on hand
so they never have to wait too long. If your diner orders a meal that takes a
bit longer to cook, let them know in advance. Be forthcoming and informative.
You’ve probably heard the term speed of
service. You might even have a speed of service goal built into your
service standards. Speed of service is vital to a good dining experience no
matter your dining setting. Your residents probably have expectations about how
long they’ll have to wait. Serving pasta? They’ll expect that quickly.
Serving steak? They may mentally grant you extra time to prepare it.
Your goal is to accommodate your residents with
exactly the same quality food and service every day and at every time of day.
Tyson Simmons| Regional Director of Operations |
Morrison Community Living | m: 630.605.9507|tysonsimmons@iammorrison.com